Terms & Conditions

BOOKING TERMS & CONDITIONS–

1 BEECH HOUSE APARTMENTS, GLENRIDDING

(The ‘Property’)

1.       These terms and conditions contain important information and set out contractual terms and conditions which apply to the booking you make with us. These  terms and conditions include some exclusions and limitations of liability and therefore it is important that you read them carefully

2.       The hirer shall mean the person booking the accommodation.

3.       The property is let to the hirer strictly on the basis that the accommodation is for holiday use only and that no right to remain in the accommodation exists for the hirer or any person allowed into the property by him/her.  The hirer will be liable for any costs incurred as a result of any delayed departure.

4.       Deposits are non-refundable.  In the event of a cancellation by the hirer 4 weeks or more before the date of arrival we will not request full payment.  Cancellation with less than four weeks notice will incur the full charge which will be refundable (less an amount equal to the deposit required upon booking) if we are successful in re-letting the accommodation.

5.       Accommodation is limited to the number of persons declared and identified on the booking form. The number of persons shall not exceed 4 - children in cots are an acceptable addition.

6.       We reserve the right, at our sole discretion, to refuse to accept any booking, and to obtain the name, age, and gender of your party before accepting your booking.

7.       Lettings, unless otherwise agreed, are on a weekly basis, from Saturday to Saturday and commence from 3pm on the day of arrival to 10am on the day of departure.

8.       The hirer is expected to leave the accommodation clean and tidy and in the same state and condition as at the start of the letting. We reserve the right to make a charge for extra cleaning if the accommodation is not left in a satisfactory condition.

9.       No Smoking or pets are allowed in the property.

10.    Bed linen is included in the hire charge. Hand and bath towels are available for hire and should be requested when making the booking.

11.    There is free parking for one vehicle only which must be parked in the marked bay. Any vehicle so parked is left at your own risk and we cannot accept any liability for damage to or any loss of the vehicle or its contents.

12.    We reserve the right to enter the property at any reasonable time and for any reasonable cause.  We will endeavour to inform you if we need to make entry.

13.    We cannot be held responsible for loss or damage to any belongings, or injury sustained, by the hirer or members of his/her party during their stay in the property.  We shall not be liable for loss or damage to any belongings, or injury sustained to the hirer or member of his/her party during their stay in the property.

14.    In the very unlikely event that the property is withdrawn for reasons out of our control (e.g. by fire, flood etc) the tenancy shall be cancelled and the rent paid shall be refunded.  The hirer shall not be entitled to any further damages.

15.    Whilst every effort is made to ensure all items of equipment described and supplied by us are in good working order; no guarantee is given or liability accepted if breakdowns occur before or during the period of the letting. Whilst we will endeavour to organise repairs or replacements as quickly as possible, delays inevitably do occur, particularly during the season.

16.    The tenant shall not do or suffer to be done in or upon the property any act or thing which may be a nuisance, damage, or annoyance to other occupiers or any adjoining premises. Excessive noise, or illegal activity, will cause us to terminate the agreement without compensation or refund.

17.    The tenant will pay for the replacement of all furniture or household effects lost, destroyed, or damaged beyond repair as a consequence of their actions – any damage or breakages to the property, fittings, or equipment must be reported immediately.

18.    All complaints must be notified to us immediately to ensure sufficient time is given to investigate and/or take the necessary remedial action.  Compensation will not be payable where the hirer has denied the us  the opportunity to rectify matters during the course of the holiday.

19.    We have the right to cancel your booking promptly without compensation or refund should you not comply with any of these conditions of hire.

20.    These conditions supersede all those issued before.